Free Home Delivery in Mumbai for orders above Rs. 1500/-

Faq's

Are these products homemade and fresh?

Items sold at avarya.in are homemade. These items are made as per daily requirement and so it is always fresh.

Would the actual image differ from the image displayed on the website?

Since these items are homemade by humans, there is a possibility that there might be a variation in the final product. However we try to maintain the taste as constant.

Are the actual products as vibrant / dull as displayed on the website?

All Monitors and LCDs are calibrated differently. Due to this reason there may be some colour difference in the actual product as seen on the website.

Is the colourful Background / Embelishments / Plates / Bowls behind, around the products, a part of the product?

NO, these are not a part of the product and are not couriered along with the product. These are digital images used to enhance the look of the website and no way can these be ordered.

What is the shelf life of these items and how to store them?

Shelf life of every product is mentioned on their respective product page. All Namkeens to be stored in air tight container not exposed directly to sunlight, All Dry Fruit Mithai can be stored outside at room temperature not directly exposed to sunlight for regular shelf life ,for extended shelf life you can store the same in deep fridge. DryFruits to be stored in deep fridge all the time . For any other items shelf life please mail us on This email address is being protected from spambots. You need JavaScript enabled to view it.

How are these items packed for delivery?

Depending on the no. of items ordered, either these items are packed in corrugated paper or if there are multiple items, then it is packed in corrugated boxes.

If we order an item online, could it be delivered to our friends/relatives in INDIA?

We have been getting numerous requests from outside INDIA to deliver our Namkeens and Mithai items to their loved ones in INDIA. We are catering to these kinds of requests to deliver our food products to your loved ones.

Do you appoint Resellers or Distributors for your products?

It is easy to become a reseller of Avarya products. All you need to do is mail us the complete information on how are you going to market our products in your city / country, with information on your existing business, company, address, contact details and email address. We will then get back to you with the detailed information on the procedures we follow for you to become a reseller.

How do I order Bulk quantities on your site?

Our website is currently designed for selling small qty orders online. In case you need to order bulk / Corporate quantities of a particular item, you can email us your requirement at This email address is being protected from spambots. You need JavaScript enabled to view it. with a subject line as Bulk Enquiry and we will get back to you with the needful.

Do you give special rates for ordering bulk quantities?

We do provide special rates for orders which are in bulk quantities for a particular item. You could send us an email with product code, quantity in units and place of delivery, and our team will get back with all the related information.

Does your company's sales executive visit us personally for bulk orders?

Our business module is completely online and we do not send sales executives for bulk enquiries. However, once we receive a bulk enquiry, we communicate all the product details and bulk pricing on the email. You may then choose to order a sample of the product before ordering, or prefer to visit our any of our retail outlets to discuss further details on the same.

Would you arrange a product display in our company for bulk requirements?

We do not arrange a display of our products to companies. You may communicate with us through email for your requirement.

Do you provide company branding on the product?

Company branding is only provided for Bulk / Corporate gifts such as Chocolate Boxes, Gift Hampers, Mithai Boxes etc and is for a min quantity of 100 pcs. Depending on the branding required, there would be an extra charge which would be added to the product cost.

Do you have any policy for Refund or Exchange of the product ordered?

We do not have any policy for refund or exchange of the product ordered.

Will you give a replacement of the product if it gets damaged in transit?

In case of ordering online, we would definitely send a replacement of the same product if it reaches you in a damaged condition. All you need to do is send us a photograph of the damaged item along with order details and we will re-process it. You would not be liable to pay a single penny for the same. Any complaints mailed to us after 24 hours of delivery will not be accepted and replacement of the same would not be given. As per our company policy, you will not be entitled to change the product as a replacement product; you would be delivered with the same product that you had ordered. The damaged product needs to be returned to us with the same contents with net weight of the item remaining the same.

Do I have to pay any other extra charge for shipping?

While checking out of the shopping cart, you will be displayed with product price and shipping price as per the delivery address.

Are there any hidden charges except the charges mentioned on the website?

There are no hidden cost as far as the product is concerned, however at the time of delivery, if there are any taxes or liabilities or charges payable to the government or any other authority of body such as Octroi etc, that will be charged to you directly either by Avarya or by the courier company delivering the product to you.

Is there Octroi Charges applicable ?

Places falling under the Octroi Zone, there will be Octroi charges applicable. However this will be charged to you directly either by Avarya or by the courier company delivering the product to you. If it is paid by the courier company, you need to pay the amount only upon receiving of the paid government duty/taxes receipt by the courier delivery boy.

Do you incorporate personal messages at the back of the product?

We do not write or incorporate any personal messages at the back of the product or along the product. In case if you order a customized product from our website, we can incorporate a personalized message. All you need to do is send a separate email with the required personalization on This email address is being protected from spambots. You need JavaScript enabled to view it. along with your order details.

Do you provide gift wrapping of the product?

We do not provide gift wrapping of the product. We pack the product in air bubble roll / corrugated sheet and dispatch the product.

After ordering how much time does it take to deliver the product?

We do not keep stock of our products, these are homemade after you place an order. It takes minimum 2-3 Working days to manufacture items and a couple more working days for courier depending on the location of delivery. For International deliveries outside INDIA, it may take upto 7-10 working days to deliver the product. However during festive seasons of Diwali, New Year etc, we may take upto 3 weeks to deliver the products. In case you require the product within a particular time period, kindly email us before ordering, to confirm the same.

What if we are not satisfied with the product or service given by Avarya?

Any disputes as regards to delivery, quality, merchantability or suitability of product/services availed of, must be addressed in writing to Avarya on the postal address listed in the contact us page. Our team of experts will look into the matter and try to resolve/explain/justify the same. *In the event of a failure to resolve the issue by any or both of the parties, then all disputes relating to this if needed shall be subject to the exclusive jurisdiction of courts in Mumbai only.